Thursday, February 19, 2009

Pepco Responds!

Just kidding. You didn't really think they give a crap about customer service did you? Damn, it feels good to be a monopoly. But they did provide me with priceless entertainment in the form of the response to my email two weeks ago requesting that they stop charging me for services they did not provide.

Original online inquiry: February 6, 2008. Here is the automated response I received.

"Thank you for contacting Pepco. Our goal is to respond to inquiries within 48 hours. If you are sending this e-mail over the weekend, a representative will contact you regarding the inquiry within two business days."

Response received today, February 19.

Pepco Customer Service

For the record, 13 days is a fair shake longer than 48 hours. But that's pretty much irrelevant, since the response they finally sent can be distilled into the much more concise statement, we're not going to deal with your shit and we're not afraid to tell you that.

Luckily, I happened across this internal document from Pepco's customer service department which explains everything.

Pepco Customer Service

3 comments:

lacochran said...

Bastards!

At least they're sincere.

*snort*

bothsidesofthefence said...

Hey Jamie, I linked to your article (and posted your Pepco picture) on my blog. The link can be found here:
http://bothsidesofthefence.wordpress.com/2009/02/20/pepco-committed-to-your-dissatisfaction/

Thanks for writing such an awesome article - it's hilarious!

Stacey said...

I'm currently experiencing a very similar situation with the WaPo. Months ago my daily service stopped and I did not renew. I signed up online for Sunday delivery at the beginning of Feb.- price was to be $20 and change plus tax. Last week , I noticed my bill was charged twice (Over $50. a week after my order, and the authorized amount another week later).

According to customer service, I am either
A) Incredibly stupid and enjoy being charged WAY over the cover price for a Sunday subscription
B) Renewing an old subscription (UNTRUE!!)
C) Finally being charged for an old bill (BS Flag, they would've let me slide had I not ordered??)

Four phone calls and I've yet to be reimbursed or called by the accounting department (as promised-twice).

Bottom line, I FEEL YOUR PAIN!