Saturday, October 17, 2009

Fix For Bosch Range Door Closing Problem

This is going to be one of those posts that most of you should skip, now, unless you happen to have a Bosch range on which the oven door doesn't close properly.

I have a Bosch HDI7282U 30" slide-in range which I bought new about two years ago. A few months ago the oven door stopped closing all the way, preventing a good seal. This caused a lot of problems, not the least of which is half the heat goes into the kitchen instead of staying in the range. Uneven cooking and verrrry long preheats was a consequence. While the range is probably still under warranty, my online research into this problem told me that I was far from alone. At least it's a common enough problem that others had discussed it in a few online forums. Unfortunately there was no good resolution that I could find, and those who had dealt with Bosch's service (even under warranty) did not get satisfaction. Can't say I'm excited to hear about that since I own three Bosch appliances. But I finally got around to trying to figure this out myself, and came up with a good solution that is simple and takes about 15 minutes.

Remove The Range Door

Start by taking off the range door. To do this, open the door all the way and flip the hinge-locks toward the door all the way. The two pictures below show the hinge in the normal position (left), and the locked position (right) needed to remove the door. Complete instructions are on Page 48 of the manual. You can also download the whole manual here -- I assure you it is a riveting read.

Once the hinge is in the locked position, you can basically just lift the door up an pull it out. The hinges have a little slot on the bottom and are cantilevered against a pin on the top. So you raise it up about 1/4" to clear the slot, and pull it straight out.

hinge1hinge2




Below is a picture of my oven door with the hinge in the locked postion.

hinge_locked_pic

You must tilt the door to a 45 degree angle with the hinge locked before removing it. Do not try to close the door all the way with the hinge locked. From this position, just raise the door vertically about 1/4", then pull it horizontally awayfrom the oven.

hinge_ready_to_remove_door


Remove the door hinges

To do this you need two torx wrenches, a T10 and a T20. There are four screws holding the inside of the door to the outside, and three screws holding each hinge onto the door interior, for a total of 10 screws. Their approximate positions are circled in the photo of my door below. Yeah, it's pretty gross, and that's AFTER I cleaned it. Remove all the screws. When you take off the two at the top, be aware that the handle will no longer be attached to the door.

door_top


After all the screws are out, lift the door interior away from the exterior. The hinges are just loose now, they look like this:

hinge_out

You're not going to do much now except put everything back together, with one minor adjustment. I'm not quite sure exactly what's causing the change in dynamics here resulting in the door not closing - either the hinge isn't quite right any more, or the pin inside the range itself that the hinge cantilevers against moved slightly. I saw no evidence of anything bent on the hinge itself so I am guessing it's the pin. Accessing this looks like a big hassle, even if it could be adjusted, so I went for a different solution.

To correct the problem, all you need to do is change the dynamics of the door so when the hinge is in it's "closed" position, the door once again is shut all the way. The simplest way to do this is to add some space between the back of the hinge and the door at the top of the hinge. In th picture above, you may be able to make out a couple little washers on the counter behind the hinge. Re-attach the hinge to the door interior, but put a couple washers between the large screw and the hinge itself. I used two washers on each side like the ones above, adding a little less than 1/8" of space. This results in a significantly bigger difference at the top of the door, and was just right to cause my door to close snugly.

Put It Back Together

After you've re-attached the hinges with your spacer, completely attach it using the two small screws for each. Put the door interior back over the door exterior, being sure to line everything up correctly. There are three tabs on the bottom that should go inside the interior, and make sure the handle is correctly positioned before tightening the two screws at the top.

After it's completely reassembled, simply put it back on the range, open it all the way, and return the hinge locks to the open postion. You're done.

11 comments:

Dan Zak said...

Hi Jamie. I'm a reporter for The Washington Post doing a story on Brightest Young Things (I know, gag, etc). Noticed your post on them, and want to talk further. Nothing serious; just looking for people who don't buy into what they're doing. Can you e-mail me at zakd@washpost.com? Thanks.

Al said...

Thanks for your recommendation. Worked like a charm.

Anonymous said...

It worked. Thanks for the info.
I have a bosch dishwasher which is great.
My Bosch range sucks. I will spend the
money next time for viking or LeCornue.

Jamie said...

Glad that this was helpful. Personally I like the range overall. But compared to the dishwasher which is perfection in design, I agree it's not up to the same standards. Some stupid stuff, like the way the cooktop meets the edges which is hard to clean. But at the same time I'm not sure what would be better for around 2 grand, ain't getting a viking for that money.

Anonymous said...

Its a few days before Thanksgiving and I think my wife would kill me if I tried this repair before Thursday. But over the long weekend, for sure! Thanks for describing the problem and your fix so well, and simply. I'll report back on success or failure. Regardless, Thank You!

Wade said...

Your explanation was spot on and had made my wife very happy for this coming thanks giving...

marty said...

jamie, great info on this problem that seems to be an issue with many of these ranges. i haven't tried it yet, but it looks like what i've been needing. i'll post a followup after i get it done.
thanks again for the great post!

Gene said...

Your solution worked perfect and easily! I had been tinkering with the door for about a week before seeing write up. It seemed that the springs on the hinges had settled/weakened after enough heat/cool cycles and I wasn't sure how to fix that. Your method is great and much easier than what I would have probably got myself into!

Thanks!

Anonymous said...

Great Solution! Mine also works - I called Sears, where I purchased the stove. They are completely out of stock of the hinges because so many people have this problem. Since they can't replace the hinges within a reasonable time they are allowing me to buy a new stove with the original amount. Free deliver, pickup and installation.

Jamie said...

I have to say that as much as I have found Bosch generally makes very high quality products (I own several bosch tools as well as appliances), everything I've read about the corporate response to this problem has been bad.

Before I figured this out myself it was discussed in several other places online and everyone pretty much reiterated your experience. Even under warranty, Bosch apparently was unable to fix the problem for some customers.

This is really poor form for a company with a generally good reputation.

Yes, the hinges should be recalled, or at a minimum free replacements should be offered to anyone who wants them. Even if the labor was not included this would in my mind be a reasonable compromise.

But to expect us to pay upwards of 1/4 of the cost of our (very expensive) range to deal with this obviously common problem is really poor form.

I am also sorry that anyone Bosch has not decided to get involved or comment on this blog or anywhere else.

If you google "Bosch Range" this post is on the second page. If you google "bosch range problems" this post is on the first page. There is no question that potential customers will see this and read about what they can expect from Bosch. Even if they only care about the bottom line, they are foolish to ignore this problem.

It's really too bad that they don't care more about their customers - with or without the threat of bad PR.

It's lucky for us that there's an easy, essentially free fix. But we shouldn't have to resort to "McGyvering" a solution to such a basic problem on a very expensive appliance. We will not always be so fortunate.

kgm54016 said...

Hey - Thanks a ton. Worked great. You are right that it takes about 1/8 inch on each side. I first tried with just 1 thin washer and it was not enough.

HINT: I cleaned the top surface around the threaded hole with some alcohol and the 2 washers to remove the grease. Then I put a small drop of super glue on the first washer and placed it on the hinge. waited 20 seconds and then did the same with the second washer. Now I had 2 stacked washers that were attached to the hinge. Very easy to reinstall from there.

Thanks again!!!

Kelly